All Digital customer experience articles – Page 8
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ArticleFord Smart Mobility and Zotye form mobility joint venture
MOU signing ceremony; [L-R] Chen Jing, vice president of Zotye Auto; Jin Zheyong, chairman of Zotye Auto; Marcy Klevorn, executive vice president and president of mobility, Ford Motor Company; Peter Fleet, Ford group vice president and president, Ford Asia Pacific.Image: FordFord Smart Mobility has signed a memorandum of understanding ...
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ArticleAmazon Key unlocks Volvo and GM vehicles for parcel deliveries
Amazon Prime in-car delivery (Image: Volvo)Both Volvo Cars and General Motors have announced the addition of the Amazon Key app to their respective connected services in the USA. This will be available to customers in 37 US cities and their surrounding areas, with more locations to follow.For Volvo customers, ...
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ArticleMercedes-Benz launches dealership VR, AR apps, continues digitalization of sales experience
Customers can configure the new Mercedes A-Class on the Mercedes-Benz cAR app(Image: Mercedes-Benz)Prospective customers at Mercedes-Benz dealerships in Germany can now experience a car in real-time in different configurations: a drive or ride via virtual reality goggles is on offer as part of the sales experience. Those interested in ...
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ArticleFormer Opel CEO Neumann joins Evelozcity
Karl-Thomas Neumann will join the EV start-up in May (Photo: Opel)Former Opel CEO Karl-Thomas Neumann is joining the senior management team of electric-vehicle startup Evelozcity.Neumann will be in charge of mobility and will develop the company's connected car strategy, launch mobility concepts and oversee customer experience, branding and marketing.He ...
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ArticleNissan introduces new retail concept
Nissan hopes to complete the rollout of its new retail concept by 2022 (Photo: Nissan) Nissan Motor is introducing a new car retailing concept worldwide, as the Japanese brand responds to changing customer behavior. The company said its Nissan Retail Concept will include a new dealership design, upgraded ...
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ArticleChina's market opening seen as opportunity for automotive players
The Automotive Logistics China conference in Chengu revealed new opportunity or automotive and technology players in China.
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ArticleBMW starts subscription-service pilot in Nashville
The 2019 BMW X4 M40i M Performance debuted at the New York Auto Show last month (Photo: BMW)BMW became the latest major car brand to offer a subscription to its vehicles rather than selling or leasing them to customers.The German premium brand said it had launched a pilot program ...
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ArticleNeumann, former Opel CEO, invests in mobility start-up
door2door's allygator shuttle addresses the so-called "last mile" issue (Photo: door2door)Karl-Thomas Neumann, former CEO of Opel, is investing in mobility start-up door2door. Neumann will also join the board of the directors of the German ride sharing-technology specialist.Neumann headed Opel from 2014 until 2017, when General Motors sold the carmaker ...
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ArticleLynk & Co plans online retail, subscription model
The Lynk & Co 02 crossover was unveiled in Amsterdam (Photo: Bongard)AMSTERDAM -- Lynk & Co, which unveiled a new, smaller car model here last week, will also launch a new approach to car retailing in Europe.The Chinese brand, which, like its sister company Volvo Cars, is part of ...
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ArticleDaimler, BMW to merge mobility services
Daimler's moovel platform will be part of the joint venture (Photo: Daimler)As expected, Daimler and BMW announced Wednesday that they planned to merge their mobility services, in a move that will create a car-sharing giant with a commanding footprint across the world's major cities.The plan underscores how scale considerations ...
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ArticleAudi CDO wants to reduce complexity
Audi’s Villinger: “Mobility should be effortless” BERLIN — Audi wants to reduce the complexity of operating its vehicles as it aims to become a “premium digital car company,” the carmaker’s CDO, Roland Villinger, said Thursday. The Volkswagen Group premium brand also wants to increase safety and provide more ...
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ArticleVW Group to build EVs at 16 plants by 2022
VW's Vizzion concept will be the flagship model of the new I.D. family (Photo: Geneva Motor Show)Volkswagen Group will build electric vehicles at 16 plants worldwide by 2022, up from three locations today, the German automaker said.VW also said that, to ensure adequate battery capacity for an expected surge ...
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ArticleBitkom: Most German companies embark on digital transformation on their own
A majority of German companies still feels they don't need external help as they work on digital transformation. But there are indications that more companies will be looking for guidance in the near term.According to a new poll by Bitkom, Germany's high-tech association, 56 pc of companies feel they don't ...
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ArticleCox Automotive launches connected retail platform
The Accelerate platform can be accessed from a smartphone (Photo: Cox Automotive)Cox Automotive has launched a new connected retail platform that offers a set of online tools to improve the car buying process.The US car retailer said the platform, which is called Accelerate, will make car buying faster, easier ...
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ArticleIn digitalization drive, Porsche wants to be an early adopter
Porsche is not content to just continue its success as a profitable maker of premium sports cars. It wants to be an early adopter when it comes to new technologies such as blockchain, artificial intelligence and virtual and augmented reality.
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ArticleMercedes, Porsche join other brands in testing flat-rate subscription models
Mercedes will let customers drive 12 vehicles at a flat rate (Photo: Mercedes)Mercedes-Benz will offer a flat rate to customers wanting to switch cars during the year, in a pilot project with two German dealer groups, Lueg and Beresa.The German premium car brand said the rate, which includes insurance, ...
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ArticleBMW plans to build electric Minis in China
BMW showed a concept for an electric Mini at the Los Angeles Auto Show in 2017 (Photo: LA Auto Show)BMW said it is in "advanced discussions" to form a new joint venture with Great Wall Motor in China to locally produce electric Mini brand cars there.The German premium car ...
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ArticleVW Group's IT expands digital service expertise
Berlin-based IT experts are developing software for all VW Group brands (Photo: VW) Volkswagen Group’s IT department is further developing its expertise in digital customer offerings. The world’s biggest car group has doubled the staff of its Digital Lab in Berlin since the facility opened in October 2016. ...
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FeatureVolkswagen CDO sees major transformation underway
Johann Jungwirth, the Volkswagen Group’s chief digital officer, explains how he is moving quickly to transform the company and its brands.
