All Digital customer experience articles – Page 5
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FeatureThe wind of change blowing through car retail
In recent years, a number of shifts in the industry have begun to affect traditional dealership models, changing the types of relationships that exist between dealers, OEMs and customers.
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ArticleBMW and Daimler €1 billion mobility joint venture unveiled
BMW and Daimler make public details of their mooted joint mobility venture. The two companies are investing more than €1 billion to develop and integrate offerings for car-sharing, ride-hailing, parking, charging and multimodal transport.
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FeaturePSA: "On the mobility side, North America is still the Wild West"
PSA’s head of North America, Larry Dominique, talks to automotiveIT International about why it is first returning to the US as a mobility provider and tech company.
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ArticleElectric glide in blue: Harley-Davidson heads out on the cloud with IBM
Late 2018 Harley-Davidson announced LiveWire, it’s first all-electric motorcycle. IBM will provide cloud infrastructure for the new bike’s built-in HD Connect platform. The motorcycle is part of a transformation programme to help grow the business beyond its core markets. As in other automotive sectors, Harley-Davidson faces competition from new ...
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Article
Kia scores a hit with K-pop sensation Blackpink
Kia’s sponsorship of K-Pop girl supergroup Blackpink could prove more lucrative than when first announced at the start of the year. The foursome are tipped to become megastars not just in Asia but across North America and Europe in 2019.
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ArticleToyota is next major brand to test car subscription model
Source: Toyota Toyota will offer a range of Lexus models in the premium version of its Tokyo area subscription-service trial Toyota Motor this week became the next major car brand to test a subscription service, following in the footsteps of German and American competitors that are already ...
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ArticleGerman supermarket discounter Lidl to sell Fiat 500 cars online
Lidl’s online leasing program will run until April 30 in Germany (Photo: Lidl) Lidl said it is getting into the car retailing business, with a fully digital lease program for Fiat 500 models together with startup company Vehiculum. The chain of discount supermarkets said it will offer the ...
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ArticleFord in customer rewards push with NADA announcement, attended by Jim Hackett
Ford made a first step towards its goal to improve customer retention at the NADA conference last week, attended by Ford CEO Jim Hackett for the first time. An airline style rewards scheme will launch through all but four of Ford’s 3100 US ...
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FeatureContinental: “The world is changing the car”
As head of future solutions at the core Interior Division of Continental, Ralf Lenninger looks at the big trends that are not only reshaping the car business but also are redefining the roles that traditional automotive supplier groups such as Continental need to play.
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FeatureSubscription services are slow to take off in US market, but players say growth will come
By some accounts, subscription is on the verge of doing for the whole economy what Netflix and Spotify have done to DVDs and CDs — supplant ownership with access to an ever-refreshing supply for a fee. The auto industry is not immune to the trend, but so far the traditional ...
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Article10 takeaways from this year’s Las Vegas tech show
CES in Las Vegas has become the key annual gathering for the global tech industry. Here are the biggest trends evident for the automotive industry.
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ArticleDaimler to deploy Otonomo platform to expand services offering
Daimler will deploy a platform developed by Otonomo to offer new services to owners of Mercedes-Benz passenger cars.
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FeatureWill this be the year of artificial intelligence?
Artificial intelligence will play a crucial role in the transformation of the auto industry in 2019. The reasons: Automakers have to better understand their customers as they forge a more direct relationship. And growing amounts of available data will require the auto industry to adopt more sophisticated analysis tools to ...
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ArticleVolkswagen Group takes over WirelessCar from Volvo in SEK 1.1billion agreement
Image: Volkswagen The Volkswagen Group is to take over WirelessCar, a Swedish telematics specialist, from Volvo, buying a 75.1pc stake to support its connected vehicle ecosystem. WirelessCar, founded in 1999 and based in Gothenburg, has developed a series of in-car services such as billing and concierge, safety and ...
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ArticleHonda to show autonomous, robotics and energy management solutions
Image: Honda Honda is planning an extensive exhibit for next month’s CES, Las Vegas, to highlight its work in autonomous vehicles, robotics and connectivity and to attract future collaborators. Its Silicon Valley-based Honda Innovations division is to announce new tie-ups with start-ups and other partners. The Honda Autonomous ...
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FeatureCluno sees vehicle subscription model as opportunity for dealers
Cluno, a Munich-based company, has been marketing cars under a subscription model since 2017. Maximilian Ehrlich, the startup’s head of data science, talked to automotiveIT about digital business models, the use of artificial intelligence and big data, and cooperation with traditional car dealers.
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ArticleŠkoda starts partnerships with Israeli start-ups, tests technologies
Škoda has announced a series of partnerships with start-up firms in Israel, currently developing rapidly as a global tech hotspot; the company last year opened its Škoda Auto DigiLab Israel in Tel Aviv, a collaborative incubator center.
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ArticleMercedes-Benz Vans links custom convertors, suppliers and customers with new digital platform
Image: Mercedes-Benz Vans Mercedes-Benz Vans is launching Conversion World, a digital platform to link its end-users with suppliers, certified bodybuilders and custom converters, and to compare different solutions for commercial vehicle configuration and conversion. The platform enables global customers to easily check out, for example, refrigeration equipment for ...
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FeatureCapgemini: We are a long way from the digital transformation of the auto industry
Paul Fisher spoke to Nick Gill about the trends and challenges facing the car industry and the findings in Capgemini’s new report, Global Digital Mastery Series: Automotive.
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ArticleNissan demonstrates home energy and bi-directional EV charging solutions
Nissan has built a demonstration house at its global headquarters in Yokohama, Japan, to show the integration of electric vehicles into domestic energy systems.
