All Digital customer experience articles – Page 18
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ArticleMcKinsey urges preparation for future with autonomous driving
Daimler showed its vision of autonomous driving at the CES in Las Vegas (Photo: Daimler)The arrival of autonomous vehicles will fundamentally change the automotive industry and car drivers, automotive companies and other personal mobility players should start preparing today already, a new report from management consultants McKinsey says."Although it ...
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ArticleVW: Diess can take over as head of VW brand earlier
Diess (Photo: BMW)BMW's Herbert Diess will take over as head of the Volkswagen brand three months earlier than originally planned, following an agreement between Europe's largest auto group and the Munich-based premium car maker.VW said Diess, formerly head of R&D at BMW, will take the helm at the VW ...
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ArticleautomotiveIT magazine: Audi, BMW, Mercedes embrace digital
New technology is entering car showrooms (Photo: Audi)Germany's three premium brands are using digital technology to post higher sales, despite declining showroom traffic.In interviews with automotiveIT international, the sales and marketing chiefs of Audi, BMW and Mercedes-Benz explained how their companies are catering to a new generation of car ...
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ArticleGlobal 2015 car sales forecast to rise 2.4 pc
Car sales will rise in 2015, but the global picture will be mixed (Photo: Emil Frey)Global car sales are set to rise 2.4 pc to 88.3 million units, despite widespread geopolitical and economic uncertainties in many parts of the world, a leading market forecaster said this week. It would ...
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ArticleCeBIT, Hanover
(Photo: CeBIT)The annual CeBIT fair, which takes place March 16 through 20, will have a strong focus on the biggest trends shaping the digital economy. The event, which is billed as the leading trade fair for IT and the digital economy, will be officially opened on Sunday, March 15, ...
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ArticleDetroit auto show: Mercedes, VW target SUV segment
Mercedes unveiled a GLE Coupe on the eve of the Detroit auto show (Photo: Arjen Bongard)DETROIT -- Mercedes-Benz will keep renewing its product lineup in coming years, with particular focus on premium SUVs, Daimler CEO Dieter Zetsche said Sunday.Speaking on the eve of the Detroit auto show, Zetsche noted ...
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ArticleLong road ahead predicted for fuel-cell electric vehicles
Hyundai's ix35 fuel cell vehicle has been on the road for several years (Photo: Hyundai)OFFENBACH, Germany -- Frank Meijer seems resigned to the fact that it will be a while until hydrogen-powered electric vehicles are a significant part of the car market. "It's a marathon, not a sprint," said ...
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ArticleGM appoints new connected-consumer chief
Boler-Davis takes over from Mary Chan, who is leaving GM (Photo: GM)Alicia Boler-Davis will take over as head of General Motors' connected-car operations, replacing Mary Chan, who will leave the car company next year. Boler-Davis, currently senior vice president, global quality and customer experience, will hand over quality control ...
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ArticlecarIT Congress: Daimler CIO's personal agenda
Daimler's Gorriz says a new and improved customer service offering is very high on his agenda(Photo: Claus Dick)HANOVER -- Daimler CIO Michael Gorriz provided some insight into his personal agenda Tuesday, when he told the annual carIT Congress here what the priorities for his department are."Providing the best customer ...
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FeatureGM CIO Mott is confident IT transformation making progress
GM CIO Randy Mott spoke at the Hanover automotiveIT Congress in March (Photo: Larry Peplin)More than halfway into a massive three-year project to transform IT at General Motors, Randy Mott is confident he's making progress. The CIO, who joined the largest North American carmaker in February, 2012, cites advances ...
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ArticleautomotiveIT Congress: T-Systems exec says digital transformation is a must
T-Systems executive Spreitzer says social media need to be integrated in CRM (Photo: Claus Dick)HANOVER - Companies have no option but to embrace new digital technologies, a senior T-Systems executive said at the automotiveIT Congress on Thursday."Transform or Die" was the title of a presentation by Thomas Spreitzer, senior ...
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ArticleDassault Systemes to acquire RTT
RTT has worked with various automakers on digital retail concepts (Photo: RTT)Dassault Systemes said it has agreed to buy 84 pc of Munich-based RTT for a reported 179 million euros.The Paris-based product lifecycle management software group said RTT, which is a leader in 3D visualization software, will add a ...
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ArticleMercedes aims for young buyers with new online retail outlet
Mercedes wants to capture new, younger customers with its online store (Photo: Daimler)Mercedes-Benz, in a bid to sell more cars to younger customers, 0n Tuesday opened its first online store, saying internet sales are an integral part of its sales and marketing strategy.The German premium brand said the store, ...
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ArticleDreamforce - San Francisco
Salesforce expects 100,000 attendees at its annual Dreamforce gathering (Photo: Salesforce)Salesforce expects as many as 100,000 participants at its annual Dreamforce convention, which is held in San Francisco November 18 through 21.The business software group, which bills Dreamforce as "the biggest cloud computing event of the year" will stage ...
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ArticleNewsletter: Execs talk about BMW Website and "Future Retail" program
BMW has upgraded its online presence, seamlessly integrating user data with business processes running in the background. Ulrich Lenz (left) and Hartmut Wagner pay particular attention to the user experience on BMW Web sites (Photo: Claus Dick)Ulrich Lenz, head of the premium car maker's interactive marketing, and Hartmut Wagner, IT ...
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ArticleFor car retailers, a call to action
Audi opened its first virtual showroom in London last year (Photo: Audi)More people will buy their cars online in coming years, providing a business opportunity for IT service providers, according to a new study. The study also says that many traditional dealerships will have to either change or die.The ...
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ArticleAudi virtual London showroom is first of many worldwide
Audi buyers can digitally inspect the brand’s entire lineup in a new virtual showroom in London (Photo: Audi)Audi inaugurated a virtual showroom in downtown London and promised to open more than 20 similar outlets worldwide by 2015.The so-called Audi City concept lets Audi show and sell cars in attractive city-center ...
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ArticleIBM to buy DemandTec to expand Cloud-based analytics
IBM said it is buying DemandTec, a Cloud-based analytics software company, as it works to expand its offering of Cloud-based services and products.The news comes in the same week that business software maker SAP announced it was buying Cloud-based HR services specialist SuccessFactors.Both acquisitions underscore the growth potential the IT ...
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ArticleUS PlayStation now features a virtual Ford showroom
Ford’s showroom on PlayStation is designed to educate and entertain (Photo: Ford)Ford, claiming a first, has built a virtual showroom for users of Sony's Playstation videogame console.The US carmaker said North American PlayStation users can now visit the showroom and virtually inspect the Ford Fiesta and Ford Edge models."The Ford ...
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ArticleTHINK starts US electric vehicle production
THINK has delivered its first US-built EV in IndianaTHINK has started production of its THINK City vehicle in the US, the Norwegian electric-vehicle maker said in a press statement.THINK’s Elkhart, Indiana, plant is receiving partially assembled vehicles from contract manufacturer Valmet in Finland, where the European version of the THINK ...
